Pensacola zTrip: An Ex-Customer Review

Raymond Stewart (whose phone number is (850) 433-3520) was the owner of the Pensacola franchise of Yellow Cab.  All of the drivers and dispatchers of Pensacola Yellow Cab were—to my knowledge—good, hardworking people.

Mr. Stewart decided to sell his Yellow Cab franchise to zTrip—a subsidiary of Kansas City Transportation Group, whose president and CEO is Bill George Jr.

After Raymond Stewart sold Pensacola Yellow Cab to zTrip, two representatives of zTrip came to the Pensacola Yellow Cab office—and fired all (or most) of Raymond Stewart’s good, hardworking dispatchers, in order to replace them with a single robot (automated systemreservation line (whose phone number is (850) 433-3333 (outsourced-to-Utah-dispatch-office-number (850) 433-1143)).

Some of those dispatchers had been working for Pensacola Yellow Cab for many years, possibly decades.  And none of those dispatchers received any notice, before they were fired.

Now, there is only one dispatcher at the Pensacola zTrip dispatch office (whose phone number is (850) 390-4618), at a time.  Each of these few Pensacola zTrip dispatchers are—to my knowledge—good, hardworking people.  The manager of the Pensacola zTrip dispatch office is Tracy Boyd (whose phone number is (850) 437-7596).  To my knowledge, Tracy Boyd is not a dispatcher. 

Immediately after zTrip representatives fired all (or most) of Raymond Stewart’s good, hardworking dispatchers—they set to work getting rid of all (or most) of Raymond Stewart’s good, hardworking drivers.  They did this (and are still doing this) by hiring new employees, off the street, and immediately leasing them brand-new, zTrip vehicles—and withholding adequate support and vehicle-maintenance from the former Yellow Cab drivers (letting them go without work for days, and even weeks at a time—while their old vehicles go through a constant cycle of breakdowns and inadequate repairs).     

Some of these drivers had been working for Pensacola Yellow Cab for many years, possibly decades.  And none of these drivers have received any notice, before they have been discarded.

zTrip corporate (Kansas City Transportation Group (namely Bill George Jr.)) treats its customers as badly as its employees.

Tracy Boyd treats his customers as badly as his employees (he will return your call once, place you on hold indefinitely, until you finally get tired of waiting on the line—then never speak with you again).

And Raymond Stewart treats his customers as badly as his employees (rather than return any of your calls, he will block the Pensacola zTrip dispatch number from your phone—then block his phone number from your phone, after calling you a motherfucker, and further giving you verbal hell for bothering him).

I intend to file lawsuits against Pensacola zTrip (namely Raymond Stewart) and Kansas City Transportation Group (namely Bill George Jr.).

But in the meantime, I know it is my personal responsibility to let everyone know what Raymond Stewart has allowed zTrip to do to his loyal customers, his loyal drivers—and especially his loyal dispatchers.

Greed destroys lives.

2 Responses to “Pensacola zTrip: An Ex-Customer Review”


  1. 1 solosocial January 23, 2019 at 6:13 am

    I, alone, take full responsibility for all of the information I have presented in this post—and all of the information I have presented in this post is true, to the best of my knowledge.

  2. 2 solosocial January 24, 2019 at 4:16 am

    Tracy Boyd has spoken with me again, since I have written and published this post—and he is the only manager or owner, of Pensacola zTrip or Kansas City Transportation Group, who has listened to me at all.


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